All returns must be reported in advance to dx-sange  Customer Service via the contact us tab.

Please indicate your reference order imperatively during any contact (by text)

You have a period of 7 days to terminate any sales contract without explanation the withdrawal period expires after 14 days from the date on which you or a third party designated by you took physical possession of your property.

Items must be returned to us as soon as possible and no later than 7 days from the date of delivery of the item (s). 

Any unreported return will be automatically refused

Promotional items are not returned or exchanged 

Any purchase made online can not result in a return to the Shop 

Any package sent to the store will be automatically refused and returned to the sender   

For any return please contact the customer service by indicating your order number via the tab contact us   

If you return your entire order a fee of 4.9 € you will be deducted from the final amount of your refund.

We will refund using the same payment method used for the original transaction.

We may withhold the refund until we receive the returned items or a shipping certificate of the items, whichever comes first.